Site Map

Repository

The webpages documenting the repository of process components metaclasses and associated process component classes are primarily organized hierarchically, in accordance with the structure of the OPEN metamodel. However, each webpage contains numerous hyperlinks to useful information on other webpages.

The following tables contain links to the webpages that document the reusable process component metaclasses and process component classes:

Work Products

Work Product Sets (Sorted by Activity)	Models, Diagrams, and Versions
Architecture Set: • Application Business Case • Application Strategy • Architectural Mechanisms: – Distribution – Exception Handling – Failover – Layering – Redundancy – Software Rejuvination • Architecture Patterns • Architectures: – Application Architectures – Business Architectures – Center Architectures – Database Architectures – Distribution Architectures – Hardware Architectures – Information (Data) Architectures – Network Architectures – Operational Availability Architectures – Organizational Architectures – Scalability Architectures – Security Architectures – Software Architectures – User Interface Architectures • CRC Card • Business Architecture Document • Business Object Model • Business Process Model • Business Organization Chart • Business Transition Plan • Contact Center Architecture Doc • Data Center Architecture Document • Information Architecture Document • Relationship Strategy • Reuse Strategy • Software Architecture Document • Software Architecture Prototype • System Architecture Document • Technology Readiness Assessment • Technology Strategy Configuration Management Set: • Configuration Management Plan • Change Request Form • Configuration Identification Report • CCB Meeting Minutes • Configuration Status Report • Configuration Audit Report Content Management Set: • Content • Content Management Plan • Content Management Analysis Report • Content Metadata Deployment Set: • Business Comunication Plan • Deployment Plan • Release Notes • Installation Manual Design Set: • Database Design Document • Data Dictionary • Hardware Design Document • Human Interface Design Doc • HI Prototype • Software Design Document • Javadoc • CRC Card Digital Branding Set: • Competitor Brand Analysis • Customer Brand Analysis • Digital Brand Board • Digital Brand Prototype • Digital Brand Description • Digital Brand Comm Plan Disaster Recovery Set: • Disaster Recovery Plan • Disaster Checklist • Center Inventory • Disaster Status Report Environments Set: • Project Environment Description • Product Selection Report • Management Environment • Development Environments: – Reuse Environment – Engineering Environment – Multimedia Environment – Integration Environment – Test Environment – Staging Environment • Production Environments: – Client Environment – Contact Center Env – Content Mgmt Env – Data Center Env Implementation Set: • Application • Business Data • Business Facility • Business Organization • Business Process • Business Relationship • Contact Center • Data Center • Data Component • Hardware Component • Personnel Component • Procedural Component • Software Component • Coding Standards: – C++ – HTML – Java – Visual Basic – XML Integration Set: • Application • Business • Integration Plan • Integration Report • System Maintenance Set: • TBD Management Set: • Budget • Component Schedule • Contract • Delivery Statement • Documentation Plan • Interview Checklist • Interview Report • Job Description • Management Plan • Master Schedule • Mission Statement • Organization Chart • Personnel Evaluation • Software Development Plan • Statement Of Work • Status Report • System Development Plan • Team Schedule • Work Breakdown Structure Metrics Set: • Metrics Plan • Estimation Report • Metrics Report Operations Set: • Operations Manual • Operations Log Process Set: • Conventions: – Checklists – Examples – Guidelines – Procedures – Standards – Templates – Tool Manuals • Process • Process Model • Process Metamodel • Process Component • Process Component Class • Process Component Metaclass • Process Description • Process Framework	Quality Set: • Audit Report • Endeavor Debrief Report • Evaluation Plan • Inspection Report • Inspection Summary Report • Process Checklist • Quality Plan • Review Materials • Review Report Requirements Set: • Actor Card • Application Vision Statement • Business Rules Catalog • Business Vision Statement • Competitor Profile • Component Vision Statement • Customer Analysis • Customer Stakeholder Profile • Domain Model Document • External Interface Specification • Features Matrix • Glossary • Market Analysis • Quality Grids • System Requirements Specification • Requirements: — Data Requirements: – Data Semantics Requirements – Data Type Requirements – State Requirements – Invariant Requirements – External API Requirements — Functional Requirements: – Use Case Requirements – Use Case Path Requirements – Use Case Path Interaction Requirements – Use Case Path Postcondition Requirements — Quality Requirements: – Accessibility Requirements – Auditability Requirements – Branding Requirements – Configurability Requirements: – Internationalization Requirements – Personalization Requirements – Subsetability Requirements – Variant Capabilities Requirements – Correctness Requirements: – Latent Defect Requirements – Accuracy Requirements – Precision Requirements – Timeliness Requirements – Efficiency Requirements – Extensibility Requirements – Installability Requirements – Interoperability Requirements – Maintainability Requirements: – Correctability Requirements – Extensibility Requirements – Operational Availability Requirements – Operational Environments Requirements – Performance Requirements: – Capacity Requirements – Latency Requirements – Response Time Requirements – Scheduling Requirements – Throughput Requirements – Portability Requirements – Reliability Requirements – Reusability Requirements – Robustness Requirements – Safety Requirements – Scalability Requirements – Security Requirements: – Identification Requirements – Authentication Requirements – Authorization Requirements – Immunity Requirements – Integrity Requirements – Intrusion Detection Requirements – Nonrepudiation Requirements – Privacy Requirements – Security Auditing Requirements – Survivability Requirements – Physical Protection Requirements – Maintenance Security Requirements – Operational Requirements – Testability Requirements – Physical Requirements – Transportability Requirements – Usability Requirements – Constraints: – Physical Constraints – Business Rules – Data and Content Constraints – Hardware Constraints – Software Constraints – Industry Standards – Legal and Regulatory Constraints • Requirements Repository • Requirements Executive Summary • Technology Analysis • Technology Needs Assessment • Use Case Card • User Analysis • User Profile • User-Task Matrix Retirement Set: • Retirement Plan • Retirement Notification Reuse Set: • Reuse Plan • Reuse Repository Risk Management Set: • Risk Analysis • Risk Management Plan • Risk Monitoring Report Safety Set: • Accident_Frequency Categorization • Accident_Severity Categorization • Hazard_Cause Tree • Hazard_Effects Tree • Incident_Investigation Report • Safety Case • Safety Certificate • Safety_Compliance Report • Safety_Compliance Repository • Safety Policy • Safety Program Plan • Safety_Risk_Analysis Report • Safety_Risk Categorization • Safety_Status Report Security Set: • Privacy Statement • Security Audit Report • Security Policy • Security Risk Assessment Test Set: • Project Test Plan • Master Test List • Test Procedure • Test Report • Test Summary Report • Usability Test: – Screening Questionnaire – Orientation Script – Observations Form – Pretest Questionnaire – Posttest Questionnaire • Test Harness • Test Script • Test Suite • Test Case • Test Data Training Set: • Training Materials • Training Needs Assessment • Training Plan • Training Schedule • Training Vendor Assessment User Support Set: • Contact Report • Job Aids • Support Plan • Users Manual • User Support Reference Materials	Models Data Model • Guidelines Function Model • Guidelines Object Model • Guidelines Process Model • Guidelines Quality Model • Quality Factors: — Auditability — Branding — Configurability — Capacity — Correctness — Dependability: – Defensibility: – Safety – Security – Survivability – Operational Availability – Predictability – Reliability – Robustness — Efficiency — Extensibility — Interoperability — Maintainability: – Correctability – Extensibility — Operational Environments — Performance — Portability — Reusability — Scalability — Testability • Quality Subfactors: — Configurability Subfactors: – Internationalization – Personalization – Subsetability – Variability — Correctness Subfactors: – Accuracy – Latent Defects – Precision – Timeliness — Performance Subfactors: – Jitter – Latency – Response Time – Schedulability – Throughput — Security Subfactors: – Identification – Authentication – Authorization – Immunity – Integrity – Intrusion Detection – Nonrepudiation – Physical Protection – Privacy – Security Auditing — Utility Subfactors: – Accessibility – Installability – Transportability – Usability State Model • Guidelines Use Case Model • Guidelines: – General – Actor – Use Case – Use Case Path Diagrams Requirements Diagrams: • Activity Diagram • Context Diagram • Use Case Diagram • Use Case Sequence Diagram • Domain Object Diagram Architecture Diagrams: • Layer Diagram • Logical Architecture Diagram • Data Architecture Diagram • Content Management Arch Diagram • Tier Diagram • Hardware Architecture Diagram • Software Architecture Diagram • Deployment Diagram • Integration Architecture Diagram • Operations Architecture Diagram • User Interface Architecture Diagram • Navigation Diagram • Operational Availability Arch Diagram • Scalability Architecture Diagram • Security Architecture Diagram Design Diagrams: • Class Diagram • Inheritance Diagram • Aggregation Diagram • Collaboration Diagram • Sequence Diagram • State Transition Diagram • Data Design Diagram Versions WP Version

Work Product Sets
(Sorted by Activity)

Models, Diagrams, and Versions

Architecture Set:
• Application Business Case
• Application Strategy
• Architectural Mechanisms:
– Distribution
– Exception Handling
– Failover
– Layering
– Redundancy
– Software Rejuvination
• Architecture Patterns
• Architectures:
– Application Architectures
– Business Architectures
– Center Architectures
– Database Architectures
– Distribution Architectures
– Hardware Architectures
– Information (Data) Architectures
– Network Architectures
– Operational Availability Architectures
– Organizational Architectures
– Scalability Architectures
– Security Architectures
– Software Architectures
– User Interface Architectures
• CRC Card
• Business Architecture Document
• Business Object Model
• Business Process Model
• Business Organization Chart
• Business Transition Plan
• Contact Center Architecture Doc
• Data Center Architecture Document
• Information Architecture Document
• Relationship Strategy
• Reuse Strategy
• Software Architecture Document
• Software Architecture Prototype
• System Architecture Document
• Technology Readiness Assessment
• Technology Strategy

Configuration Management Set:
• Configuration Management Plan
• Change Request Form
• Configuration Identification Report
• CCB Meeting Minutes
• Configuration Status Report
• Configuration Audit Report

Content Management Set:
• Content
• Content Management Plan
• Content Management Analysis Report
• Content Metadata

Deployment Set:
• Business Comunication Plan
• Deployment Plan
• Release Notes
• Installation Manual

Design Set:
• Database Design Document
• Data Dictionary
• Hardware Design Document
• Human Interface Design Doc
• HI Prototype
• Software Design Document
• Javadoc
• CRC Card

Digital Branding Set:
• Competitor Brand Analysis
• Customer Brand Analysis
• Digital Brand Board
• Digital Brand Prototype
• Digital Brand Description
• Digital Brand Comm Plan

Disaster Recovery Set:
• Disaster Recovery Plan
• Disaster Checklist
• Center Inventory
• Disaster Status Report

Environments Set:
• Project Environment Description
• Product Selection Report
• Management Environment
• Development Environments:
– Reuse Environment
– Engineering Environment
– Multimedia Environment
– Integration Environment
– Test Environment
– Staging Environment
• Production Environments:
– Client Environment
– Contact Center Env
– Content Mgmt Env
– Data Center Env

Implementation Set:
• Application
• Business Data
• Business Facility
• Business Organization
• Business Process
• Business Relationship
• Contact Center
• Data Center
• Data Component
• Hardware Component
• Personnel Component
• Procedural Component
• Software Component
• Coding Standards:
– C++
– HTML
– Java
– Visual Basic
– XML

Integration Set:
• Application
• Business
• Integration Plan
• Integration Report
• System

Maintenance Set:
• TBD

Management Set:
• Budget
• Component Schedule
• Contract
• Delivery Statement
• Documentation Plan
• Interview Checklist
• Interview Report
• Job Description
• Management Plan
• Master Schedule
• Mission Statement
• Organization Chart
• Personnel Evaluation
• Software Development Plan
• Statement Of Work
• Status Report
• System Development Plan
• Team Schedule
• Work Breakdown Structure

Metrics Set:
• Metrics Plan
• Estimation Report
• Metrics Report

Operations Set:
• Operations Manual
• Operations Log

Process Set:
• Conventions:
– Checklists
– Examples
– Guidelines
– Procedures
– Standards
– Templates
– Tool Manuals
• Process
• Process Model
• Process Metamodel
• Process Component
• Process Component Class
• Process Component Metaclass
• Process Description
• Process Framework

Quality Set:
• Audit Report
• Endeavor Debrief Report
• Evaluation Plan
• Inspection Report
• Inspection Summary Report
• Process Checklist
• Quality Plan
• Review Materials
• Review Report

Requirements Set:
• Actor Card
• Application Vision Statement
• Business Rules Catalog
• Business Vision Statement
• Competitor Profile
• Component Vision Statement
• Customer Analysis
• Customer Stakeholder Profile
• Domain Model Document
• External Interface Specification
• Features Matrix
• Glossary
• Market Analysis
• Quality Grids
• System Requirements Specification
• Requirements:
— Data Requirements:
– Data Semantics Requirements
– Data Type Requirements
– State Requirements
– Invariant Requirements
– External API Requirements
— Functional Requirements:
– Use Case Requirements
– Use Case Path Requirements
– Use Case Path Interaction Requirements
– Use Case Path Postcondition Requirements
— Quality Requirements:
– Accessibility Requirements
– Auditability Requirements
– Branding Requirements
– Configurability Requirements:
– Internationalization Requirements
– Personalization Requirements
– Subsetability Requirements
– Variant Capabilities Requirements
– Correctness Requirements:
– Latent Defect Requirements
– Accuracy Requirements
– Precision Requirements
– Timeliness Requirements
– Efficiency Requirements
– Extensibility Requirements
– Installability Requirements
– Interoperability Requirements
– Maintainability Requirements:
– Correctability Requirements
– Extensibility Requirements
– Operational Availability Requirements
– Operational Environments Requirements
– Performance Requirements:
– Capacity Requirements
– Latency Requirements
– Response Time Requirements
– Scheduling Requirements
– Throughput Requirements
– Portability Requirements
– Reliability Requirements
– Reusability Requirements
– Robustness Requirements
– Safety Requirements
– Scalability Requirements
– Security Requirements:
– Identification Requirements
– Authentication Requirements
– Authorization Requirements
– Immunity Requirements
– Integrity Requirements
– Intrusion Detection Requirements
– Nonrepudiation Requirements
– Privacy Requirements
– Security Auditing Requirements
– Survivability Requirements
– Physical Protection Requirements
– Maintenance Security Requirements
– Operational Requirements
– Testability Requirements
– Physical Requirements
– Transportability Requirements
– Usability Requirements
– Constraints:
– Physical Constraints
– Business Rules
– Data and Content Constraints
– Hardware Constraints
– Software Constraints
– Industry Standards
– Legal and Regulatory Constraints
• Requirements Repository
• Requirements Executive Summary
• Technology Analysis
• Technology Needs Assessment
• Use Case Card
• User Analysis
• User Profile
• User-Task Matrix

Retirement Set:
• Retirement Plan
• Retirement Notification

Reuse Set:
• Reuse Plan
• Reuse Repository

Risk Management Set:
• Risk Analysis
• Risk Management Plan
• Risk Monitoring Report

Safety Set:
• Accident_Frequency Categorization
• Accident_Severity Categorization
• Hazard_Cause Tree
• Hazard_Effects Tree
• Incident_Investigation Report
• Safety Case
• Safety Certificate
• Safety_Compliance Report
• Safety_Compliance Repository
• Safety Policy
• Safety Program Plan
• Safety_Risk_Analysis Report
• Safety_Risk Categorization
• Safety_Status Report

Security Set:
• Privacy Statement
• Security Audit Report
• Security Policy
• Security Risk Assessment

Test Set:
• Project Test Plan
• Master Test List
• Test Procedure
• Test Report
• Test Summary Report
• Usability Test:
– Screening Questionnaire
– Orientation Script
– Observations Form
– Pretest Questionnaire
– Posttest Questionnaire
• Test Harness
• Test Script
• Test Suite
• Test Case
• Test Data

Training Set:
• Training Materials
• Training Needs Assessment
• Training Plan
• Training Schedule
• Training Vendor Assessment

User Support Set:
• Contact Report
• Job Aids
• Support Plan
• Users Manual
• User Support Reference Materials

Models

Data Model
• Guidelines

Function Model
• Guidelines

Object Model
• Guidelines

Process Model
• Guidelines

Quality Model
• Quality Factors:
— Auditability
— Branding
— Configurability
— Capacity
— Correctness
— Dependability:
– Defensibility:
– Safety
– Security
– Survivability
– Operational Availability
– Predictability
– Reliability
– Robustness
— Efficiency
— Extensibility
— Interoperability
— Maintainability:
– Correctability
– Extensibility
— Operational Environments
— Performance
— Portability
— Reusability
— Scalability
— Testability
• Quality Subfactors:
— Configurability Subfactors:
– Internationalization
– Personalization
– Subsetability
– Variability
— Correctness Subfactors:
– Accuracy
– Latent Defects
– Precision
– Timeliness
— Performance Subfactors:
– Jitter
– Latency
– Response Time
– Schedulability
– Throughput
— Security Subfactors:
– Identification
– Authentication
– Authorization
– Immunity
– Integrity
– Intrusion Detection
– Nonrepudiation
– Physical Protection
– Privacy
– Security Auditing
— Utility Subfactors:
– Accessibility
– Installability
– Transportability
– Usability

State Model
• Guidelines

Use Case Model
• Guidelines:
– General
– Actor
– Use Case
– Use Case Path

Diagrams

Requirements Diagrams:
• Activity Diagram
• Context Diagram
• Use Case Diagram
• Use Case Sequence Diagram
• Domain Object Diagram

Architecture Diagrams:
• Layer Diagram
• Logical Architecture Diagram
• Data Architecture Diagram
• Content Management Arch Diagram
• Tier Diagram
• Hardware Architecture Diagram
• Software Architecture Diagram
• Deployment Diagram
• Integration Architecture Diagram
• Operations Architecture Diagram
• User Interface Architecture Diagram
• Navigation Diagram
• Operational Availability Arch Diagram
• Scalability Architecture Diagram
• Security Architecture Diagram

Design Diagrams:
• Class Diagram
• Inheritance Diagram
• Aggregation Diagram
• Collaboration Diagram
• Sequence Diagram
• State Transition Diagram
• Data Design Diagram

Versions

WP Version

Work Units

To provide maximum flexibility in the production of an OPEN-complient process, any activity can theoretically be composed of any set of tasks and any task can theoretically be implemented with any set of techniques. In practice however, most tasks are clearly associated with only one activity (e.g., the requirements elicitation task is clearly a part of the requirements engineering activity rather than of the integration activity), and breaking this natural association produces activities that are not functionally cohesive, that violate the abstraction implied by their name, and that are generally difficult to understand, learn, and use. Similarly, many techniques are associated with only one (or a small number of) tasks.

Therefore, the following table of links to work units is organized to clearly group:

Work Units
Activities	Tasks	Revelant Techniques
Architecture Engineering: • Contact Center Architecture Engineering • Database Architecture Engineering • Data Center Architecture Engineering • Enterprise Architecture Engineering • Hardware Architecture Engineering • Information Architecture Engineering • Security Architecture Engineering • Software Architecture Engineering • System Architecture Engineering	Architecture Engineering Tasks: • System Architecture Engineering: - Plan and Resource Architecture Engineering Effort - Identify the Architectural Drivers - Create Initial Architectural Models - Identify Opportunities for Reuse of Architectural Elements - Create Candidate Architectural Visions - Analyze Reusable Components and their Sources - Select or Create Most Suitable Architectural Vision - Complete and Maintain the Architecture - Evaluate and Accept the Architecture - Maintain the Architecture and Its Representations • Architectural Mechanism Production • Architectural Patterns Selection • Architecture Documentation • Architecture Integrity Assurance • Business Case Development • Business Transition Planning • System Identification • System Prioritization • System Selection • Technology Evaluation & Selection • Technology Partner Selection • Technology Vendor Selection	Relevant Techniques: • Abstraction • Architectural Mechanisms • Architectural Patterns • Architectural Standards • Architecture Prototyping • Architecture Reuse • Cost/Benefit Analysis • Cost Estimation • Cohesion • Coupling • Documentation Standards • Documentation Templates • Encapsulation • Engineering Tradeoff Analysis • Executable Architectures • Inspection Checklists • Language Standards • Modeling: - Business Object Modeling - Business Process Modeling - Performance Modeling • Reference Architectures
Common (Subactivities): • None (not applicable)	Common Tasks: • Change Requesting • Collaboration • Decision Making • Defect Reporting • Effort And Schedule Estimation • Expertise Improvement • Resource Requesting • Status Reporting	Common Techniques: • Active Listening • Application Studies • Brainstorming • Cross Functional Teams • Documentation Studies • Gap Analysis • Incremental Development • Interviews • Iteration • Joint Application Development (JAD) • Observation • Parallel Development • Prototyping • Questionnaires • Storyboarding • Timeboxing
Configuration Management: • Contact Center Configuration Management • Data Center Configuration Management • Enterprise Configuration Management • Program Configuration Management • Project Configuration Management • Reuse Center Configuration Management	Configuration Management Tasks: • Configuration Auditing • Configuration Control • Configuration Identification • Configuration Planning • Status Reporting • Version Control	Relevant Techniques: • TBD
Content Management • Application Content Management • Business Content Management	Content Management Tasks: • Content Access • Content Acquisition • Content Approval • Content Creation • Content Design • Content Editing • Content Entry • Content Internationalization • Content Management Planning • Content Migration • Content Ordering • Content Personalization • Content Publication • Content Retirement • Content Rights Management • Content Transformation • Content Usage Analysis	Relevant Techniques: • TBD
Deployment: • Application Deployment • Data Component Deployment • Hardware Component Deployment • Software Component Deployment	Deployment Tasks: • Application Delivery • Application Installation • Application Tuning • Database Loading • Database Tuning • Data Component Delivery • Data Component Installation • Deployment Planning • Hardware Component Configuration • Hardware Component Delivery • Hardware Component Installation • Shipment Preparation • Software Component Delivery • Software Component Configuration • Software Component Installation	Relevant Techniques: • TBD
Design: • Business Design • Database Design • Component Design: – Data Component Design – Hardware Component Design – Software Component Design • Human Interface Design: – Website Design - Website Design Guidelines – Webpage Design	Design Tasks: • Design Documentation • Design Production • Design Prototyping • Design Refactoring • Design Reuse	Relevant Techniques: • Abstraction • Assertions and Exceptions • Abstraction • Access Analysis • Coupling • Cohesion • Database Clustering • Database Fragmentation • Database Normalization • Database Tuning • Data Mapping • Data Replication • Gap Analysis • Law of Demeter
Digital Branding: • Enterprise Digital Branding • Program Digital Branding • Project Digital Branding	Digital Branding Tasks: • Competitor Brand Analysis • Customer Brand Analysis • Digital Brand Documentation • Digital Brand Production	Relevant Techniques: • TBD
Disaster Recovery: • Application Disaster Recovery • Business Disaster Recovery • Contact Center Disaster Recovery • Data Center Disaster Recovery	Disaster Recovery Tasks: • Backup Contact Center Production • Backup Data Center Production • Disaster Avoidance • Disaster Planning • Disaster Preparation • Disaster Response • Disaster Threat Analysis • Disaster Reporting • Facility Repair • Normal Operations Restoration	Relevant Techniques: • TBD
Environments Engineering: • Application Environments Engineering • Contact Center Environments Engineering • Data Center Environments Engineering • Reuse Center Environments Engineering	Environments Engineering Tasks: • Environment Design • Environments Maintenance • Environments Needs Assessment • Environments Production • Tool Acquisition • Vendor And Tool Evaluation • Vendor And Tool Selection	Relevant Techniques: • TBD
Implementation: • Application Implementation • Business Implementation • Center Implementation: – Contact Center Implementation – Data Center Implementation – Reuse Center Implementation • Component Implementation: – Data Component Implementation – Hardware Component Implementation – Software Component Implementation	Implementation Tasks: • Acquisition • Component Preparation • Data Conversion • Data Generation • Fabrication • Programming • Debugging • Implementation Reuse • Software Internationalization • Technology Strategy Implementation	Relevant Techniques: • TBD
Integration: • Business Integration • Application Integration: – Database Integration – Hardware Component Integration – Software Component Integration – System Component Integration – External Systems Integration	Integration Tasks: • Component Integration • Integration Planning • Integration Reporting	Relevant Techniques: • TBD
Management: • Contact Center Management • Data Center Management • Enterprise Management • Program Management • Project Management • Reuse Center Management	Management Tasks: • Communications Management • Cost Management • Delivery Management • Management Planning • Personnel Management • Relationship Management • Resource Management • Scope Management • Schedule Management	Relevant Techniques: • TBD
Maintenance: • Application Maintenance • Component Maintenance • Data Maintenance • Hardware Maintenance • Software Maintenance • Documentation Maintenance	Maintenance Tasks: • Maintenance Planning • Defect Analysis • Defect Correction • Defect Identification • Defect Status Reporting	Relevant Techniques: • TBD
Metrics Engineering: • Enterprise Metrics Engineering • Program Metrics Engineering • Project Metrics Engineering	Metrics Engineering Tasks: • Metrics Analysis • Metrics Collection • Metrics Needs Assessment • Metrics Planning • Metrics Reporting	Relevant Techniques: • TBD
Operations • Business Operations • Contact Center Operations • Data Center Operations	Operations Tasks: • Application Operation • Database Administration • Hardware Component Servicing • Network Administration • Operations Documentation • Systems Administration	Relevant Techniques: • TBD
Process Engineering: • Endeavor Process Engineering • Process Framework Engineering	Process Engineering Tasks: • Process Needs Assessment • Process Framework Extension • Process Framework Iteration • Process Construction • Process Tailoring • Process Documentation • Process Consulting • Process Mandating	Relevant Techniques: • TBD
Quality Engineering: • Application Quality Engineering • Business Quality Engineering • Contact Center Quality Engineering • Data Center Quality Engineering	Quality Engineering Tasks: • Quality Assurance (of Process): — Reviews (by Phase): – Business Strategy Review – Construction Review – Delivery Review – Initiation Review – In-Progress Review – Retirement Review • Quality Control (of Work Products): — Audits (by Phase): – Business Strategy Audit – Construction Audit – Delivery Audit – Initiation Audit – Retirement Audit — Evaluations (by Activity): – Architecture Evaluation – Business Strategy Evaluation – Configuration Management Evaluation – Content Management Evaluation – Deployment Evaluation – Design Evaluation – Digital Branding Evaluation – Environments Evaluation – Implementation Evaluation – Integration Evaluation – Management Evaluation – Operations Evaluation – Process Evaluation – Requirements Evaluation – Retirement Evaluation – Technology Strategy Evaluation – Test Evaluation – Training Evaluation – User Support Evaluation — Walkthroughs: – Endeavor Debrief Walkthrough • Quality Modeling • Quality Needs Assessment • Quality Planning	Relevant Techniques: • Assessment • Auditing • Demonstration • Desk Checking • Inspecting • Quality Metrics • Reviewing • Static Analysis • Testing • Walkthrough
Requirements Engineering: • Business Requirements Engineering • Application Requirements Engineering • Component Requirements Engineering • Domain Requirements Engineering	Requirements Engineering Tasks: • Business Analysis: — Business Case Development — Competitor Analysis — Customer Analysis — Stakeholder Profiling — Market Analysis — Technology Analysis — User Analysis • Requirements Analysis • Requirements Identification • Requirements Reuse • Requirements Specification • Requirements Management • Visioning: — Application Visioning — Business Visioning — Component Visioning	Relevant Techniques: • Abstraction • Active Listening • Brainstorming • Cohesion • Cost/Benefit Analysis • Cost Estimation • Coupling • Cross Functional Teams • Documentation Standards • Documentation Studies • Documentation Templates • Gap Analysis • Generalization • Incremental Development • Inspection Checklists • Interviews • Iteration • Joint Application Development (JAD) • Language Standards • Observation • Parallel Development • Prototyping • Questionnaires • Reference Requirements • Requirements Patterns • Requirements Standards • Specialization • Requirements Tracing • Storyboarding • Task Analysis • Timeboxing
Retirement: • Application Retirement • Contact Center Retirement • Data Center Retirement • Environment Retirement • Data Component Retirement • Hardware Component Retirement • Software Component Retirement	Retirement Tasks: • Component Archival • Component Disposal • Documentation Archival • Operations Termination • Retirement Notification • Retirement Planning	Relevant Techniques: • TBD
Reuse Engineering: • Enterprise Reuse Engineering • Program Reuse Engineering • Project Reuse Engineering	Reuse Engineering Tasks: • Reuse Repository Production • WP Certification • WP Evaluation • WP Identification • WP Preparation	Relevant Techniques: • TBD
Risk Management: • Application Risk Management • Business Risk Management • Contact Center Risk Management • Data Center Risk Management	Risk Management Tasks: • Risk Management Planning • Risk Identification • Risk Analysis • Risk Control • Risk Monitoring	Relevant Techniques: • Risk Acceptance • Risk Avoidance • Risk Mitigation • Risk Transfer
Safety Engineering: • Application Safety Engineering • Business Safety Engineering • Center Safety Engineering: – Contact Center Safety Engineering – Data Center Safety Engineering – Reuse Center Safety Engineering • Component Safety Engineering: – Business Facility Safety Engineering – Data Component Safety Engineering – Hardware Component Safety Engineering – Software Component Safety Engineering	Safety Engineering Tasks: • Accident Investigation • Safety Certification • Safety Compliance Assessment • Safety Monitoring • Safety Program Planning • Safety Risk Analysis	Relevant Techniques: • Certification • Fault Tree Analysis (FTA) • Failure Modes and Effects Analysis (FMEA) • Historical Data Analysis • Investigation • Logging • Operational testing • Reliability Growth Modeling • Root Cause Analysis
Security Engineering: • Application Security Engineering • Business Security Engineering • Center Security Engineering: – Contact Center Security Engineering – Data Center Security Engineering – Reuse Center Security Engineering • Component Security Engineering: – Business Facility Security Engineering – Data Component Security Engineering – Hardware Component Security Engineering – Software Component Security Engineering	Security Engineering Tasks: • Security Auditing • Security Enforcement • Security Policy Production • Security Risk Assessment • Security Threat Detection And Analysis • Security Threat Deterrence • Security Threat Prevention	Relevant Techniques: • Biometrics • Demilitarized Zones • Digital Certificates • Digital Signatures • Encryption and Decryption • Firewalls • Hash Codes • Passwords • User Identifiers (IDs) • Virus Checkers
Testing: • Small Component Testing: – COTS Component Testing – Document Usability Testing – Model Testing – Unit Testing • Integration Testing: – COTS Integration Testing – Database Integration Testing – Hardware Integration Testing – Prototype Usability Testing – Software Integration Testing – System Integration Testing • System Testing: – Availability Testing – Configuration Testing – Contention Testing – Functional Testing – Internationalization Testing – Load Testing – Operations Manual Testing – Performance Testing – Portability Testing – Reliability Testing – Robustness Testing – Security Testing – Stress Testing – System Usability Testing • Launch Testing: – Acceptance Testing – Alpha Testing – Beta Testing • UsageTesting: – Operational Testing – Security Testing	Testing Tasks: • Test Analysis • Test Design • Test Execution • Test Implementation • Test Planning • Test Reporting • Test Reuse	Relevant Techniques: • Assertions and Exceptions • Auomated Testing • Boundary Value Testing • Equivalence Set Testing • Formal Proof Of Correctness • Record and Playback • Regression Testing • State-Based Testing • Structured Testing • Test Coverage • Use Case Based Coverage
Training: • Application Training • Business Training • Process Training • Technology Training • Tool Training	Training Tasks: • Training Delivery • Training Materials Production • Training Needs Assessment • Training Planning • Training Scheduling • Training Vendor Selection	Relevant Techniques: • Apprenticing • Classroom Training • Computer-Based Training (CBT) • Lunch Seminars • Mentoring • On-The-Job Training (OJT)
User Support: • Application User Support • Business User Support	User Support Tasks: • Account Support • Complaint Resolution • Technical Support • User Support Materials Production • User Support Planning	Relevant Techniques: • Active Listening
Work Flows

Organizations	Teams	Roles	Tools	Persons
Customer Organization Development Organization Maintenance Organization Marketing Organization Operations Organization Partner Organization Reuse Organization Subcontractor Organization Support Organization User Organization Vendor Organization	Endeavor Teams: • Enterprise Team • Program Team • Project Team Management Teams: • Enterprise Management Team • Program Management Team • Project Management Team • Contact Center Management Team • Data Center Management Team • Reuse Center Management Team • Change Control Board • Configuration Management Team • Disaster Recovery Team • Emergency Response Team • Endeavor Debrief Team Strategy Teams: • Digital Branding Team • Business Strategy Team • Technology Strategy Team Engineering Teams: • Architecture Team • Database Team • Deployment Team • Environments Team • Hardware Development Team • Independent Test Team • Integration Team • Metrics Team • Pair Programming Team • Process Team • Quality Team • Requirements Team • Reuse Team • Safety Team • Security Team • Software Development Team • Training Team • User Experience Team Post-Development Teams: • Computer Security Incident Response Team • Content Management Team • Maintenance Team • Operations Team • Retirement Team • User Support Team Inspection Teams: • Architecture Inspection Team • Content Management Inspection Team • Database Inspection Team • Deployment Inspection Team • Environments Inspection Team • Hardware Inspection Team • Integration Inspection Team • Management Inspection Team • Requirements Inspection Team • Retirement Inspection Team • Software Inspection Team • Strategy Inspection Team • Test Inspection Team • User Experience Inspection Team • User Support Inspection Team Quality Assurance Teams: • Endeavor Debrief Team • Review Team	Analysts: • Metrics Analyst • Security Analyst • User Analyst Architects: • Business Architect • Database Architect • Hardware Architect • Information Architect • Security Architect • Software Architect • System Architect Content Workers: • Content Approver • Content Creator: – Audio Artist – Content Author – Graphic Artist – Video Artist • Content Designer • Content Director • Content Editor • Content Entry Clerk • Content Publisher • Content Translator • Content Usage Analyst Designers: • GUI Designer • Hardware Designer • Software Designer Domain Expert Engineers: • Database Engineer • Hardware Engineer • Integration Engineer • Internationalization Engineer • Process Engineer • Programmer • Quality Engineer • Requirements Engineer • Reuse Engineer • Reuse Librarian • Safety Engineer • Security Engineer • Test Engineer: – Test Monitor • Toolsmith • Usability Engineer External Roles: • Customer Representative • Marketing Representative • Partner Representative • Safety Auditor • Safety Certifier • Safety Evaluator • Subcontractor Representative • Test Participant • User • User Representative • Vendor Representative Managers: • Configuration Manager • Disaster Recovery Coordinator • Enterprise Manager • Program Manager • Project Manager • Contact Center Manager • Data Center Manager • Reuse Center Manager • Safety Manager • Scheduler • Technical Leader Post-Development Roles: • Computer Operator • Database Administrator • Data Entry Clerk • Field Support Engineer • Network Administrator • Systems Administrator • User Support Agent Strategists: • Digital Brand Strategist • Business Strategist • Technology Strategist Technical Writer Trainer	Database Management Systems Documentation Configuration Mgmt Content Management LowerCASE Management Metrics Multimedia Process Engineering Requirements Test UpperCASE	Persons

Organizations

Teams

Roles

Tools

Persons

Customer Organization

Development Organization

Maintenance Organization

Marketing Organization

Operations Organization

Partner Organization

Reuse Organization

Subcontractor Organization

Support Organization

User Organization

Vendor Organization

Endeavor Teams:
• Enterprise Team
• Program Team
• Project Team

Management Teams:
• Enterprise Management Team
• Program Management Team
• Project Management Team
• Contact Center Management Team
• Data Center Management Team
• Reuse Center Management Team
• Change Control Board
• Configuration Management Team
• Disaster Recovery Team
• Emergency Response Team
• Endeavor Debrief Team

Strategy Teams:
• Digital Branding Team
• Business Strategy Team
• Technology Strategy Team

Engineering Teams:
• Architecture Team
• Database Team
• Deployment Team
• Environments Team
• Hardware Development Team
• Independent Test Team
• Integration Team
• Metrics Team
• Pair Programming Team
• Process Team
• Quality Team
• Requirements Team
• Reuse Team
• Safety Team
• Security Team
• Software Development Team
• Training Team
• User Experience Team

Post-Development Teams:
• Computer Security Incident Response Team
• Content Management Team
• Maintenance Team
• Operations Team
• Retirement Team
• User Support Team

Inspection Teams:
• Architecture Inspection Team
• Content Management Inspection Team
• Database Inspection Team
• Deployment Inspection Team
• Environments Inspection Team
• Hardware Inspection Team
• Integration Inspection Team
• Management Inspection Team
• Requirements Inspection Team
• Retirement Inspection Team
• Software Inspection Team
• Strategy Inspection Team
• Test Inspection Team
• User Experience Inspection Team
• User Support Inspection Team

Quality Assurance Teams:
• Endeavor Debrief Team
• Review Team

Analysts:
• Metrics Analyst
• Security Analyst
• User Analyst

Architects:
• Business Architect
• Database Architect
• Hardware Architect
• Information Architect
• Security Architect
• Software Architect
• System Architect

Content Workers:
• Content Approver
• Content Creator:
– Audio Artist
– Content Author
– Graphic Artist
– Video Artist
• Content Designer
• Content Director
• Content Editor
• Content Entry Clerk
• Content Publisher
• Content Translator
• Content Usage Analyst

Designers:
• GUI Designer
• Hardware Designer
• Software Designer

Domain Expert

Engineers:
• Database Engineer
• Hardware Engineer
• Integration Engineer
• Internationalization Engineer
• Process Engineer
• Programmer
• Quality Engineer
• Requirements Engineer
• Reuse Engineer
• Reuse Librarian
• Safety Engineer
• Security Engineer
• Test Engineer:
– Test Monitor
• Toolsmith
• Usability Engineer

External Roles:
• Customer Representative
• Marketing Representative
• Partner Representative
• Safety Auditor
• Safety Certifier
• Safety Evaluator
• Subcontractor Representative
• Test Participant
• User
• User Representative
• Vendor Representative

Managers:
• Configuration Manager
• Disaster Recovery Coordinator
• Enterprise Manager
• Program Manager
• Project Manager
• Contact Center Manager
• Data Center Manager
• Reuse Center Manager
• Safety Manager
• Scheduler
• Technical Leader

Post-Development Roles:
• Computer Operator
• Database Administrator
• Data Entry Clerk
• Field Support Engineer
• Network Administrator
• Systems Administrator
• User Support Agent

Strategists:
• Digital Brand Strategist
• Business Strategist
• Technology Strategist

Technical Writer

Trainer

Database Management Systems

Documentation

Configuration Mgmt

Content Management

LowerCASE

Management

Metrics

Multimedia

Process Engineering

Requirements

Test

UpperCASE

Persons

Cycles	Phases	Builds	Milestones
Business Engineering Cycle Application Development Cycle Application Life Cycle	Business Strategy Business Optimization Initiation Construction Delivery Usage Retirement	Builds	Business Strategy Phase: • Project Mobilized • Analyses Complete • Business Vision Complete • Strategies Complete • Business Architecture Complete • Business Strategy Phase Complete Business Optimization Phase: • Brand Communicated • Reengineered Business Communicated Initiation Phase: • Project Mobilized • Significant Requirements Specified • Initial Architectures Documented • End-To-End Prototype Validated • Following Phases Planned • Initiation Phase Complete Construction Phase: • Requirements & Architecture Frozen • Application Implemented • Construction Phase Complete Delivery Phase: • Data Center Established • Production Environment Established • Delivery Phase Documentation Delivered • Customer User Training Delivered • Application Deployed • Alpha Tests Passed • Beta Tests Passed • Acceptance Tests Passed • Delivery Phase Complete

Cycles

Phases

Builds

Milestones

Business Engineering Cycle

Application Development Cycle

Application Life Cycle

Business Strategy

Business Optimization

Initiation

Construction

Delivery

Usage

Retirement

Builds

Business Strategy Phase:
• Project Mobilized
• Analyses Complete
• Business Vision Complete
• Strategies Complete
• Business Architecture Complete
• Business Strategy Phase Complete

Business Optimization Phase:
• Brand Communicated
• Reengineered Business Communicated

Initiation Phase:
• Project Mobilized
• Significant Requirements Specified
• Initial Architectures Documented
• End-To-End Prototype Validated
• Following Phases Planned
• Initiation Phase Complete

Construction Phase:
• Requirements & Architecture Frozen
• Application Implemented
• Construction Phase Complete

Delivery Phase:
• Data Center Established
• Production Environment Established
• Delivery Phase Documentation Delivered
• Customer User Training Delivered
• Application Deployed
• Alpha Tests Passed
• Beta Tests Passed
• Acceptance Tests Passed
• Delivery Phase Complete

Endeavors and Languages

Endeavors	Languages
Enterprises Programs Projects • Business (Re)engineering Projects: – Business Reengineering Project – Business Digital Strategy Project – Business Reengineering Estimation Project – Business Rearchitecting Project • Application-Specific Projects: – Application Development Project – Application Estimation Project – Application Completion Project – Application Usage Project – Application Retirement Project • Reusable Component Development Projects: – Reusable Requirements Project – Reusable Architecture Project – Framework Project	Constraint Languages Implementation Languages: • Database Languages • Interface Languages • Programming Languages • Protocol Languages • Scripting Languages Modeling Languages Natural Languages Specification Languages

Endeavors

Languages

Enterprises

Programs

Projects
• Business (Re)engineering Projects:
– Business Reengineering Project
– Business Digital Strategy Project
– Business Reengineering Estimation Project
– Business Rearchitecting Project
• Application-Specific Projects:
– Application Development Project
– Application Estimation Project
– Application Completion Project
– Application Usage Project
– Application Retirement Project
• Reusable Component Development Projects:
– Reusable Requirements Project
– Reusable Architecture Project
– Framework Project

Constraint Languages

Implementation Languages:
• Database Languages
• Interface Languages
• Programming Languages
• Protocol Languages
• Scripting Languages

Modeling Languages

Natural Languages

Specification Languages

To make it easier to locate them, the webpages for individual conventions are listed in other tables, colocated with their associated work units, work products, or tools.

Repository

Work Products

Work Units

Producers

Stages

Endeavors and Languages

Website Organization