Backup Contact Center Production

Definition

Backup contact center production is the disaster recovery task during which a backup contact center is produced and placed into operation while the damaged contact center is repaired.

Objectives

The typical objectives of backup contact center production are to:

• Produce a backup contact center.
• Place the backup contact center into operation.

Preconditions

Backup contact center production can begin when the following preconditions hold:

• The disaster has occurred affecting a contact center.
• The disaster recovery team is adequately staffed and trained in backup contact center production.

Completion Criteria

Backup contact center production is complete when the following postconditions hold:

• The backup contact center is in operation.

Steps

Backup contact center production typically involves the disaster recovery team performing the following steps in an incremental, iterative, parallel, and time-boxed manner:

• TBD

Techniques

Backup contact center production can typically be performed using the following techniques:

• Replication

Work Products

Backup contact center production typically results in the production of all or part of the following work products:

• Backup Contact Center

Guidelines

• TBD