Backup Data Center Production

Definition

Backup data center production is the disaster recovery task during which the a backup data center is produced and placed into operation while the damaged data center is fixed.

Objectives

The typical objectives of backup data center production are to:

• Produce a backup contact center.
• Place the backup contact center into operation.

Preconditions

Backup data center production can begin when the following preconditions hold:

• The disaster has occurred affecting a contact center.
• The disaster recovery team is adequately staffed and trained in backup contact center production.

Completion Criteria

Backup data center production is complete when the following postconditions hold:

• The backup data center is in operation.

Steps

Backup data center production typically involves the disaster recovery team performing the following steps in an incremental, iterative, parallel, and time-boxed manner:

• TBD

Techniques

Backup data center production can typically be performed using the following techniques:

• TBD

Work Products

Backup data center production typically results in the production of all or part of the following work products:

• Backup Data Center

Guidelines

• TBD