Normal Operations Restoration

Definition

Normal operations restoration is the disaster recovery task during which normal operations are restored to any contact center or data center that was damaged by a disaster.

Objectives

The typical objectives of normal operations restoration are to:

• Restore normal operations to any contact or data center that was damaged by the disaster.

Preconditions

Normal operations restoration can begin when the following preconditions hold:

• The project has started.
• The disaster recovery team is adequately staffed and trained in normal operations restoration.

Completion Criteria

Normal operations restoration is complete when the following postconditions hold:

• Normal operations have been restored to the contact and data centers that were damaged by the disaster.

Steps

Normal operations restoration typically involves the disaster recovery team performing the following steps in an incremental, iterative, parallel, and time-boxed manner:

• TBD

Techniques

Normal operations restoration can typically be performed using the following techniques:

• TBD

Work Products

Normal operations restoration typically results in the production of the following work products:

• TBD

Guidelines

• TBD