Metrics Analyst

Definition

Metrics Analyst

the role that is played when a person produces appropriate measures and collects and analyzes associated metrics for one or more endeavors

Classification

As illustrated in the preceding figure, Metrics Analyst is part of the following inheritance hierarchy:

• Type: Concrete
• Superclass: Analyst
• Subclasses:
  • None

Responsibilities

The typical role-specific responsibilities of a Metrics Analyst are to:

• Determine the appropriate measures and associated metrics for an endeavor.
• Plan how these metrics should be collected, analyzed, documented, and communicated.
• Collect, analyze, document, and communicate these metrics to their stakeholders.

Metrics Analyst typically inherits the general role responsibilities from the Role method component.

Personal Profile

To fulfill these responsibilities, a Metrics Analyst typically should have the following personal characteristics, expertise, training, and experience:

Personal Characteristics

A Metrics Analyst should typically have the following personal characteristics:

• Strong analytical skills.
• Excellent verbal and written communication skills, and thus able to explain measurement and endeavor metrics to their diverse stakeholders.

Expertise

A Metrics Analyst should typically have the following expertise:

• Deep theoretical and practical knowledge of:
  • Probability and statistics.
  • Progress and quality measurement.

Training

A Metrics Analyst should typically have the following training:

• A bachelor’s degree or better in probability and statistics.
• Training in both quality metrics and progress metrics.
• Training in the endeavor process (to support analysis of progress metrics).
• Training in the endeavor work products (to support the analysis of quality metrics).

Experience

A Metrics Analyst should typically have the following experience:

• A minimum of 2 year‘s experience working on similar endeavors.

Tasks

A Metrics Analyst typically performs the following role-specific tasks in an iterative, incremental, parallel, and time-boxed manner:

• Metrics Engineering:
  • Metrics Needs Assessment
  • Metrics Planning
  • Metrics Collection
  • Metrics Analysis
  • Metrics Reporting

A Metrics Analyst typically inherits common role tasks from the Role method component.

Teams

A Metrics Analyst typically performs these tasks as members of the following teams:

• Center Management Teams:
  • Contact Center Management Team
  • Data Center Management Team
  • Reuse Center Management Team
• Endeavor Management Teams:
  • Enterprise Management Team
  • Program Management Team
  • Project Management Team
• Metrics Team

Work Products

As members of these teams, a Metrics Analyst typically produces all or part of the following work products:

• Metrics Work Products:
  • Estimation Report
  • Metrics Plan
  • Metrics Report

Guidelines

The following guidelines have proven useful with regards to a Metrics Analyst:

• Project metrics should include both quality and productivity metrics.
• The same person often plays both the content usage analyst and metrics analyst roles.
• Metrics Analyst typically inherits the common team guidelines from the Role method component.