Operations Team

Definition

Operations Team

the team that keeps a data center and all of its applications and components functioning properly

Classification

As illustrated in the preceding figure, Operations Team is part of the following inheritance hierarchy:

• Type: Concrete
• Superclass: Team
• Subclasses:
  • None

Responsibilities

The typical team-specific responsibilities of an Operations Team are to:

• Keep the applications functioning properly.
• Keep the databases functioning properly.
• Keep the hardware environments functioning properly.
• Keep the networks functioning properly.
• Maintain the operations manual.

The operations team typically inherits the general team responsibilities from the team process component.

Roles

The operations team typically consists of persons playing the following roles:

• Computer Operator, who operates one or more computers and perepheral equiptment in the data center(s).
• Database Administrator, who administers one or more databases in the production environment.
• Data Entry Clerk, who enters textual data into the computer systems.
• Network Administrator, who administers one or more networks in the production environment.
• Security Administrator, who administers security in the production environment.
• Systems Administrator, who administers a data center.
• Technical Writer, who helps develop and maintain the operations manual.

Tasks

The operations team typically performs the following team-specific tasks in an iterative, incremental, parallel, and time-boxed manner:

• Operations:
  • Application Operation
  • Database Administration
  • Hardware Component Servicing
  • Network Administration
  • Operations Documentation
  • Systems Administration

The operations team typically inherits the common team tasks from the team process component.

Work Products

The operations team typically produces the following operations work products:

• Operations Manual (update)
• Operations Log (update)

Guidelines

• Although some members of the operations team may also play roles on the maintenance team, they often have sufficient duties to be working full-time as part of the operations team.
• The operations team typically inherits the common team guidelines from the team process component.