Operations

Definition

Operations is the activity consisting of the cohesive collection of all tasks that are performed to ensure that applications function properly from the time they have been deployed to the data center(s) until the time they are retired from service.

Goals

The typical goals of the operations activity are to:

• Keep the applications running.

Objectives

The typical objectives of the operations activity are to:

• Operate the application.
• Administer the database, networks, and system.

Examples

Typical examples of the operations activity include:

• Running batch operations.

Preconditions

Operations typically may begin when the following preconditions hold:

• The delivery phase has completed.

Completion Criteria

Operations is typically complete when the following postconditions hold:

• The application has been retired from service.

Tasks

The operations activity typically involves the following producers performing the following operations tasks:

• Operations Team (of the operations organization), which performs:
  • Application Operation
  • Computer User Support
  • Database Administration
  • Hardware Component Servicing
  • Network Administration
  • Operations Documentation
  • Product Standardization
  • Systems Administration

Environments

Operations is typically performed using the following environment(s) and associated tools:

• Production Environments:
  • Client Environment
  • Contact Center Environment
  • Content Management Environment
  • Data Center Environment

Work Products

The operations activity typically results in the production of one or more of the following operations work products:

• Operations Manual
• Operations Log
• Product Standards

Phases

The operations activity tasks are typically performed during the following phases:

• Business Strategy: Not Applicable
• Business Optimization: Not Applicable
• Initiation: Not Applicable
• Construction: Not Applicable
• Delivery: Not Applicable
• Usage: Ongoing
• Retirement: Not Applicable

Guidelines

• The preconditions of this activity should be the union of the preconditions of its constituent tasks.
• The completion criteria for this activity should be the union of the postconditions of its constituent tasks.