Hardware Component Servicing
Hardware component servicing is the
operations
task during which hardware
components in the data center(s) are serviced.
The typical objectives of the hardware component servicing
task are to:
- Ensure that the printers have adequate paper and
ink.
- Ensure that tape or disk libraries have adequate blank
tapes and disks.
- Mount and dismount tapes and disks.
The hardware component servicing task can typically begin
when the following preconditions hold:
- The
usage
phase has begun.
- The
operations team has been adequately staffed with
computer operators. who are adequately trained and
experienced in hardware component servicing.
- Hardware components requiring servicing have been
installed, loaded, configured, and tested during the
delivery
phase.
The hardware component servicing task is typically complete
when the following postconditions hold:
- The
retirement phase has begun.
- The hardware components requiring servicing have been
retired.
The hardware component servicing task typically involves the
following teams performing the following steps in an
interative, incremental, parallel, and time-boxed manner:
-
Computer Operators(s) of the
Operations Team:
- Service the printers:
- Restock with paper.
- Restock with ink.
- Clear paper jams.
- Service the tape and disk libraries:
- Label removable storage media (i.e., tape reels, tape
cartrages, and disk).
- Mount blank removable storage media.
- Mount requested removable storage media.
- Dismount requested removable storage media.
The hardware component servicing task can typically be
performed using the following techniques:
The hardware component servicing task typically results in
the production of all or part of the following work
products:
- This task is not necessary for applications that do not
have hardware components requiring servicing (e.g., most
embedded applications).