Computer User Support Engineer



Definition

Computer User Support Engineer
the role that is played when a person supports the client computers of users

Classification


Computer User Support Engineer in the OPF Method Component Inheritance Hierarchy

As illustrated in the preceding figure, Computer User Support Engineer is part of the following inheritance hierarchy:

Responsibilities

The typical role-specific responsibilities of a Computer User Support Engineer are to:

Computer user support engineers typically inherit common role responsibilities from the role process component.

Personal Profile

To fulfill these responsibilities, computer user support engineers typically should have the following personal characteristics, expertise, training, and experience:

Personal Characteristics

Computer user support engineers typically should have the following personal characteristics:

Expertise

Computer user support engineers typically should have the following expertise:

Training

Computer user support engineers typically should have the following training:

Experience

Computer user support engineers typically should have the following experience:

Tasks

Computer user support engineers typically perform the following role-specific tasks in an iterative, incremental, parallel, and time-boxed manner:

Computer user support engineers typically inherit common role tasks from the role process component.

Teams

Computer user support engineers typically perform these tasks as members of the following teams:

Work Products

As members of these teams, computer user support engineers typically produce all or part of the following work products:

Guidelines