Customer Analysis (Document)



Definition

The customer analysis is the business (re)engineering requirements work product that documents the results of the analysis of the customer organization’s current business enterprise.

Objectives

The typical objectives of the customer analysis are to:

Benefits

The typical benefits of the customer analysis are:

Contents

The typical contents of the customer analysis are:

Stakeholders

The typical stakeholders of the customer analysis are:

Phases

A customer analysis is typically produced during the following phases:

Preconditions

The customer analysis can be started if the following preconditions hold:

Inputs

The typical inputs to the customer analysis include:

Guidelines

Conventions

The customer analysis is typically constrained by the following conventions:

Examples