Customer Representative

Definition

Customer Representative

the role that is played when a person officially represents a customer organization in interactions with members of other organizations

Responsibilities

The typical role-specific responsibilities of a Customer representative are to:

• Answer contractual questions.
• Provide wish list of goals and objectives.
• Approve deliverable work products.
• Sign contractual work products.

Customer representatives typically inherit common role responsibilities from the role method component.

Expertise

To fulfill these responsibilities, customer representatives typically should have the following expertise:

• Knowledge of the application requirements.
• Knowledge of the application domain.
• Knowledge of the project contract and statement of work.

Tasks

Customer representatives typically perform the following role-specific tasks in an iterative, incremental, parallel, and time-boxed manner:

• Customer Tasks:
  • Answer contractual questions.
  • Provide wish list of goals and objectives.
  • Approve deliverable work products.
  • Sign contractual work products.
• Quality Engineering Tasks:
  • Quality Control - Digital Branding Evaluation
  • Quality Control - Business Strategy Evaluation
  • Quality Control - Technology Strategy Evaluation
  • Quality Control - Requirements Evaluation
  • Quality Control - Architecture Evaluation
  • Quality Control - Environments Evaluation

Customer Representative typically inherits common role tasks from the role method component.

Organizations

Customer Representatives typically perform these tasks as members of the following organizations and teams:

• Organizations:
  • Customer Organization
• Teams:
  • Strategy Evaluation Team
  • Requirements Evaluation Team
  • Architecture Evaluation Team
  • Environments Evaluation Team

Work Products

As members of these teams, customer representatives typically produces all or part of the following work products:

• Management Work Products:
  • Contract
  • Statement of Work
• Quality Work Products:
  • Inspection Report
  • Inspection Summary Report

Guidelines

• Customer representatives should be readily available to the project team, preferrably on site.
• This role typically inherits the common team guidelines from the roles method component.