Delivery Phase

Definition

Delivery Phase

the application development cycle phase during which the development organization delivers one or more copies of the application to the customer organization and places them into use by the user organizations

Goals

The typical goals of the Delivery Phase of a development project include:

• Deliver the system to the customer organization.
• Place the completed and tested system into use by the user organizations.
• Eliminate the highest project risks.

Objectives

To meet these goals, the typical objectives of the delivery phase on an application development project include:

• Establish the data center
• Install and configure the production environment.
• Deploy the application to the production environment and tune its performance.
• Develop and deliver the delivery phase documentation.
• Perform and pass launch testing.
• Place the application into usage by the user organizations.
• Formally deliver the application to the customer organization.

Preconditions

The following preconditions should typically be satisfied before the delivery phase of an application development project can successfully begin:

• The complete current version of the application has been constructed.
• Complete system testing has been successfully completed.

Postconditions

The delivery phase of an application development project is typically complete when the following postconditions have been met:

• The data center is created.
• The production environment is installed and configured in the data center.
• The application software is deployed to and configured in the production environment.
• Transition testing has been passed.
• The customer organization and maintenance organization have been trained in the application.
• The customer organization has transitioned to the new business model.
• The user organizations have begun using the application.

Milestones

The typical milestones of the delivery phase of an application development project include:

• Data Center Established
• Production Environment Established
• Application Deployed
• Delivery Phase Documentation Delivered
• Customer User Training Delivered
• Alpha Tests Passed
• Beta Tests Passed
• Acceptance Tests Passed
• Delivery Phase Complete

Work Products

During the delivery phase, the following primary work products are typically produced and delivered during an application development project:

• Implementation Set:
  • Contact Center
  • Data Center
• Deployment Set:
  • Deployment Plan
  • Release Notes
  • Installation Manual
• Environments Set:
  • Project Environment Design Document
  • Production Environments
    • Client Environment
    • Contact Center Environment
    • Content Management Environment
    • Data Center Environment
• Operations Set:
  • Operations Manual
• User Support Set:
  • Contact Report
  • Job Aids
  • Support Plan
  • Users Manual
  • User Support Reference Materials

Secondary Work Products

During the delivery phase, the following secondary work products are typically produced and delivered:

• Management Set:
  • Contract
  • Statement Of Work
  • Management Plan
  • Work Breakdown Structure
  • Organization Chart
  • Job Description
  • Master Schedule
  • Component Schedule
  • Master Schedule
  • Budget
  • Status Report
• Configuration Managment Set:
  • Configuration Managment Plan
  • Change Request Form
  • Configuration Identification Report
  • CCB Meeting Minutes
  • Configuration Status Report
  • Configuration Audit Report
• Risk Managment Set:
  • Risk Management Plan
  • Risk Analysis
  • Risk Monitoring Report
• Quality Set:
  • Quality Plan
  • Audit Report
  • Inspection Report
  • Inspect Summary Rpt
  • Process Checklist
  • Endeavor Debrief Report
• Process Set:
  • Conventions for each work product:
    • Guidelines
    • Templates
    • Content and Format Standards
    • Inspection Checklists
  • Process Description Document
• Metrics Set:
  • Metrics Plan
  • Metrics Report
• Training Set:
  • Training Materials
  • Training Plan
  • Training Schedule
  • Vendor Assessment

Teams

The following teams typically collaborate during the delivery phase of an application development project:

• Project Management Team
• Change Control Board
• Configuration Management Team
• Metrics Team
• Quality Team
• Training Team
• Environments Team
• Deployment Team
• Content Management Team
• Independent Test Team
• Security Team
• User Experience Team
• Deployment Inspection Team

Activities And Tasks

The following application development engineering activities and associated tasks are typically performed during the delivery phase in an iterative, incremental, parallel, and timeboxed manner:

• Disaster Recovery Activity:
  • Disaster Planning
• Environments Engineering Activity:
  • Environments Production (production environments)
  • Contact Center Production
  • Data Center Production
• Deployment Activity:
  • Application Delivery
  • Application Installation
  • Application Tuning
  • Database Loading
  • Database Tuning
  • Data Component Delivery
  • Data Component Installation
  • Deployment Planning
  • Documentation Delivery
  • Hardware Component Configuration
  • Hardware Component Delivery
  • Hardware Component Installation
  • Software Component Configuration
  • Software Component Delivery
  • Software Component Installation
• Testing Activity (primarily launch testing):
  • Test Planning
  • Test Reuse
  • Test Design
  • Test Implementation
  • Test Execution
  • Test Reporting
• Content Management Activity for initial contents:
  • Content Ordering
  • Content Design
  • Content Creation
  • Content Acquisition
  • Content Entry
  • Content Migration
  • Content Internationalization
  • Content Editing
  • Content Approval
  • Content Publication (during Launch Testing)
  • Content Personalization (during Beta Testing)
  • Content Transformation
  • Content Caching
  • Content Access
  • Content Usage Analysis (during Beta Testing)
  • Content Rights Management

Administrative Activities and Associated Tasks

The following administrative activities and associated tasks are typically performed during the delivery phase in an iterative, incremental, parallel, and timeboxed manner:

• Project Management Activity:
  • Cost Management
  • Communications Management
  • Delivery Management
  • Management Planning
  • Personnel Management
  • Relationship Management
  • Resource Management
  • Schedule Management
  • Scope Management
• Configuration Management Activity:
  • Configuration Management Planning
  • Configuration Identification
  • Version Control
  • Configuration Control
  • Configuration Status Reporting
  • Configuration Auditing
• Risk Management Activity:
  • Risk Analysis
  • Risk Control
  • Risk Identification
  • Risk Management Planning
  • Risk Monitoring
• Training Activity including primarily user support team, marketing team, customers (e.g., accountants and other cutomer-internal “users”, and potentially beta test users:
  • Training Planning
  • Training Needs Assessment
  • Training Vendor Selection
  • Training Materials Production
  • Training Scheduling
  • Training Delivery

General Engineering Activities and Associated Tasks

The following general engineering activities and associated tasks are typically performed during the delivery phase in an iterative, incremental, parallel, and timeboxed manner:

• Process Engineering Activity:
  • Process Needs Assessment
  • Process Framework Extension
  • Process Framework Iteration
  • Process Construction
  • Process Tailoring
  • Process Documentation
  • Process Consulting
  • Process Mandating
• Quality Engineering Activity:
  • Quality Needs Assessment
  • Quality Planning
  • Quality Assurance
  • Quality Control
• Metrics Engineering Activity:
  • Metrics Needs Assessment
  • Metrics Planning
  • Metrics Collection
  • Metrics Analysis
  • Metrics Reporting
• Reuse Engineering Activity:
  • Endeavor Support
  • ReusableWork Product Certification
  • ReusableWork Product Evaluation
  • Reusable Work Product Identification
  • ReusableWork Product Preparation
  • Reuse Repository Production

Guidelines

• Because the construction and delivery phases are usually included within a single project, some tasks will have been performed during a previous phase (e.g., process framework and construction tasks).
• Some of the tasks were primarily performed in previous phases, but still need to be performed (e.g, to stay current or to update documents).