Customer Stakeholder Profile
A
customer stakeholder profile is an informal
business (re)engineering
requirements work
product that documents a single major stakeholder of the
endeavor (e.g.,
in the
customer organization).
The typical objectives of a customer stakeholder profile are
to:
- Document a single major stakeholder in the endeavor.
- Provide an input for the customer analysis.
The typical benefits of a customer stakeholder profile
are:
- One cannot successfully reengineer a business without
understanding its stakeholders, their needs, and their
desires.
The typical contents of a customer stakeholder profile
are:
- Name
- Contact Information
- Job Description
- Relationship to the Endeavor
- Needs and Desires
- Concerns
- Success Criteria
The typical stakeholders of a customer stakeholder profile
are:
- Producers:
- Evaluators:
- Approvers:
- Maintainer:
- Users:
A customer profile is typically produced during the
following phases:
The a customer stakeholder profile can be started if the
following preconditions hold:
The typical inputs to a customer stakeholder profile
include:
- Documentation:
- Customer organization chart
- Customer job descriptions
- Stakeholders:
- This document is developed incrementally and iteratively
in parallel with other documents.
- This is an informal document that need not be separately
maintained once its contents are incorporated into the
customer analysis.
- This document should typically produced during the
business strategy phase of a
business reengineering project However, it may also be
either created or updated during the initiation phase of an
application development project.
The customer analysis is typically constrained by the
following conventions:
-
Content and Format Standard
-
MS Word Template
-
XML DTD
-
Inspection Checklist
-
Example Customer Stakeholder
Profile