Center Inventory

Definition

The center inventory is the disaster recovery work product that documents the inventory of all significant components of one or more contact centers, data centers, and reuse centers.

Objectives

The typical objectives of the center inventory are to:

• Ensure that all components that may need to be replaced and fixed are well documented.

Benefits

The typical benefits of the center inventory include:

• The center inventory makes it easier to contact vendors for replacements.
• The center inventory makes it easier to staff the disaster recovery team.
• The center inventory makes it easier to create backup centers.
• The center inventory makes it easier to rebuild the original centers.

Contents

The typical contents of the center inventory include:

• Contact Center Inventory:
  • Data Components
  • Hardware Components
  • Networks
  • Software Components
• Data Center Inventory:
  • Data Components
  • Hardware Components
  • Networks
  • Software Components
  • Appendices:
    • Major Issues
    • TBDs
    • Assumptions

  Stakeholders

  The typical stakeholders of the center inventory include:

  • Producers:
    • Disaster Recovery Team
    • Program Management Team or Project Management Team
    • Architecture Team
    • Environments Team
    • Security Team
    • Software Development Team
    • Database Team
  • Evaluators:
    • Deployment Inspection Team
    • Program Manager or Project Manager
    • Technical Leader
    • Customer Representative
  • Approvers:
    • Project Manager
    • Technical Leader
    • Customer Representative
  • Maintainers:
    • Disaster Recovery Team
    • Architecture Team
    • Environments Team
    • Security Team
    • Software Development Team
    • Database Team
  • Users:
    • Disaster Recovery Team
    • Customer Organization
    • Operations Organization
    • Support Organization

  Phases

  • Business Strategy: Completed
  • Business Optimization: Maintained
  • Initiation: Not Applicable
  • Construction: Not Applicable
  • Delivery: Completed
  • Usage: Maintained
  • Retirment: Archived

  Preconditions

  The center inventory can typically be started if the following preconditions hold:

  • The disaster recovery team is properly staffed and trained in disaster preparation

  Inputs

  The center inventory typically has the following inputs:

  • Work products:
    • System Architecture Document
    • Software Architecture Document
    • Contact Center Architecture Document
    • Data Center Architecture Document
    • Database Design Document
    • Installation Manual
  • Stakeholders:
    • Program Management Team or Project Management Team
    • Requirements Team
    • Architecture Team
    • Environments Team
    • Security Team
    • Domain Expert in disaster recovery

  Guidelines

  • Include model names and numbers of all hardware components.
  • Maintain this document as the centers evolve.

  Conventions

  Center inventory are typically constrained by the following conventions:

  • Content and Format Standard
  • MS Word Template
  • XML DTD Template
  • Inspection Checklist

  Examples

  • Example Center Inventory

  ---

  ---

  ---