Customer Management Team

Definition

Customer Management Team

the customer organization’s team that oversees the development endeavor

Classification

As illustrated in the preceding figure, Customer Management Team is part of the following inheritance hierarchy:

• Type: Concrete
• Superclass: Management Team
• Subclasses:
  • None

Responsibilities

The typical team-specific responsibilities of a Customer Management Team are to:

• Manage the customer organization’s:
  • Costs and budget.
  • Communications, both internally and externally.
  • Delivery of work products and services.
  • Planning efforts.
  • Personnel.
  • Relationships with other organizations.
  • Resources.
  • Scope in terms of mission, objectives, and requirements.
  • Schedule in terms of dates and milestones.
• Monitor and manage the customer’s risks.

A customer management team typically inherits the general team responsibilities from the team method component.

Roles

A Customer Management Team typically consists of persons playing the following roles:

• Customer Manager, who leads the customer management team.
• Customer Representatives

Tasks

A Customer Management Team typically performs the following team-specific management tasks in an incremental, iterative, parallel, and time-boxed manner:

• Customer Management Task:
  • Cost Management
  • Communications Management
  • Delivery Management
  • Management Planning
  • Personnel Management
  • Relationship Management
  • Resource Management
  • Scope Management
  • Schedule Management
• Risk Management Tasks:
  • Risk Analysis
  • Risk Control
  • Risk Identification
  • Risk Management Planning
  • Risk Monitoring

A customer management team typically inherits the common team tasks from the team method component.

Work Products

A Customer Management Team typically produces all or part of the following work products:

• Management Work Product:
  • Contract
  • Request For Proposal
  • Customer Master Schedule
  • Customer Budget
  • Customer Status Report
• Risk Management Work Product:
  • Risk Management Plan

Guidelines

• The customer management team typically inherits the common team guidelines from the team method component.