Customer Management Team
Topics: Definition Classification Responsibilities Roles Tasks Work Products Guidelines
- Customer Management Team
- the customer organization’s team that oversees the development endeavor
As illustrated in the preceding figure, Customer Management Team is part of the following inheritance hierarchy:
- Type: Concrete
- Superclass: Management Team
- Subclasses:
The typical team-specific responsibilities of a Customer Management Team are to:
- Manage the customer organization’s:
- Costs and budget.
- Communications, both internally and externally.
- Delivery of work products and services.
- Planning efforts.
- Personnel.
- Relationships with other organizations.
- Resources.
- Scope in terms of mission, objectives, and requirements.
- Schedule in terms of dates and milestones.
- Monitor and manage the customer’s risks.
A customer management team typically inherits the
general team responsibilities from the
team method component.
A Customer Management Team typically consists of persons playing the following roles:
A Customer Management Team typically performs the following
team-specific management tasks in an
incremental, iterative, parallel, and time-boxed manner:
A customer management team typically inherits the
common team tasks from the
team method component.
A Customer Management Team typically produces all or part of the following work products:
Method Components: Endeavors Languages Producers Stages Work_Products Work_Units
Producers: Organizations Teams Roles Persons Tools
Endeavor_Team: Enterprise Program Project
Management_Team: Customer_Management Enterprise_Management Program_Management Project_Management Contact_Center_Management Data_Center_Management Reuse_Center_Management Change_Control_Board Configuration_Management Disaster_Recovery Emergency_Response Endeavor_Debrief
Strategy_Team: Digital_Branding Business_Strategy Technology_Strategy
Engineering_Team: Architecture Database Deployment Endeavor_Debrief Environments Hardware_Development Independent_Test Integration Metrics Pair_Programming Process Quality Requirements Reuse Review Security Software_Development Training User_Interface
Post-Development_Team: Computer_Security_Incident_Response_Team Content_Management Maintenance Operations Product_Standards_Committee Retirement User_Support
Evaluation_Team: Architecture_Evaluation Center_Evaluation Configuration_Management_Evaluation Content_Management_Evaluation Database_Evaluation Deployment_Evaluation Environments_Evaluation Hardware_Evaluation Integration_Evaluation Management_Evaluation Operations_Evaluation Requirements_Evaluation Retirement_Evaluation Safety_Evaluation Software_Evaluation Strategy_Evaluation Test_Evaluation Training_Evaluation User_Interface_Evaluation User_Support_Evaluation